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Delivery

 

Where is my order?

After you have placed your order online, we will send you an order confirmation email. In the body of this email you will find information about when your products will be delivered.

If you haven't received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send our Customer Service team an email or telephone us on 028 92 680049 between 9am and 5pm Monday – Friday. If your order hasn't arrived, firstly, view your order online. If your order has been dispatched and has not arrived within the expected time period, please email our Customer Services team or call us on 028 92 680049 between 9am and 5pm Monday – Friday.

Delivery charges and options

Individual products may be dispatched from more than one location and therefore arrive separately but delivery will only be charged once.

Delivery Service

Standard Delivery 8am - 6pm, Mon to Fri

Order Weight

Up to 2kgs £2.99
Above 2kgs up to 29kg – Northern Ireland £4.95
Southern Ireland £7.95
UK Mainland 2kg up to 29kg £4.95
Highlands & Islands Cannot Deliver

Delivery times can vary, though we aim to deliver all orders within 3-5 working days of order placement.*

*Deliveries to Southern Ireland and some rural areas may experience moderately longer wait times. Please be aware that although we aim to deliver all of our orders promptly, in some cases circumstances which are out of our control can affect wait times. These include shortages of delivery drivers, weather disruptions and back logs of parcels due to public holidays.

Orders must be placed by 11pm for requested same day dispatch. Excludes Saturdays, Sundays and Public Holidays.

Disruptions caused by public holidays can in some cases cause delays to our scheduled pick ups and deliveries. If you have placed your order within 2-3 days of a public holiday please allow for an extra 1-2 days on your estimated delivery time frame. 

Remote/rural postcodes & UK Offshore Postcodes

Delivery is not aviable to the following postcodes.

Aberdeen - Buckie
Forfar - Friokhiem
Isle of Bute - Dunoon
Cairndow - Inveray
Oban/Taynuilt
Oban
Carrour - Mallaig
Kinlochleven
Inverness - Garve
Dornouch - Lairg
Elgin - Fochabers
Forres
Kyle - Isle of Skye
Dalwhinne - Grantown on Spey
Wick - Thurso
AB 10 - AB56
DD8 - DD11
PA20 - PA23
PA25 - PA32
PA34 - PA35
PA37
PH30 - PH41
PH50
IV1 - IV23
IV25 - IV27
IV30 - IV32
IV36
IV40 - IV56
PH19 - PH26
KW1 - KW14

 

Western Isles
Isle of Arran
Isle of Cumbrae
Kirkwall
Gigha
Islay
Isle of Jura
Isle of Colonsay
Mull
Iona
Tiree
Isle of Coll
Isle of Eigg/Muck
Isle of Rhum
Isle of Canna
Shetland Isles
Isle of Man
HS1 - HS9;
KA27;
KA28;
KW1-17;
PA41;
PA42-49;
PA60;
PA61;
PA62-75;
PA76;
PA77;
PA78;
PH42;
PH43;
PH44;
ZE1 - ZE3;
IM1 - IM9

Carriers used for order delivery

We currently use the following carriers to deliver your orders: Hermes, Parcelforce and Fastways. In addition, some of the items we sell are despatched directly from the supplier or manufacturer. These items will be delivered separately by the manufacturer's own couriers.

Deliveries to multiple addresses

Unfortunately we do not currently support multiple delivery addresses per order.

What if only part of your order has arrived?

If you have ordered more than one item on your order, please bear in mind that products may be sent out from multiple locations and therefore may arrive separately. However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you, email our Customer Services team or call us on 0028 92 680049 between 9am and 5pm Monday - Friday.

What if you're not in when we deliver?

Deliveries will usually be made on weekdays (Monday to Friday) between 8am and 6pm. If you or the intended recipient are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products. If you would like to request a safe place for the parcel to be left please leave a note within the notes section when confirming your order.

International deliveries & BFPO

We cannot deliver outside the UK, to off shore islands/scottish highlands or to BFPO's currently. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box.